Discover Our Total Care Memberships
All-in-One IT Support that keeps your team productive and protected — unlimited remote support, proactive monitoring, and endpoint security with a predictable monthly cost sized to your business. One price per month, all inclusive of GST.
Supporting businesses Australia-wide, 9am to 5pm Monday to Friday (Melbourne time).
What you’ll get with every membership
Unlimited remote support*
Endpoint protection & threat detection
Proactive monitoring & maintenance
Ongoing network support‡
Microsoft 365 management
Managed domain & DNS hosting
WordPress web hosting & SSL†
Hardware procurement & setup
Hands-on hours every month^
Core
Small teams
Up to 15 computers
1 hands-on hour per month
- Unlimited remote support*
- Endpoint protection & threat detection
- Proactive monitoring & maintenance
- Ongoing network support‡
- Microsoft 365 management
- Managed domain & DNS hosting
- WordPress web hosting & SSL†
- Hardware procurement & setup
- Hands-on hours every month^
- Microsoft 365 security (add-on)
- Microsoft 365 backup (add-on)
Growth
Growing businesses
All staff computers
2 hands-on hours per month
- Unlimited remote support*
- Endpoint protection & threat detection
- Proactive monitoring & maintenance
- Ongoing network support‡
- Microsoft 365 management
- Managed domain & DNS hosting
- WordPress web hosting & SSL†
- Hardware procurement & setup
- Hands-on hours every month^
- Microsoft 365 security
- Microsoft 365 backup
Business
Established teams
All staff computers
4 hands-on hours per month
- Unlimited remote support*
- Endpoint protection & threat detection
- Proactive monitoring & maintenance
- Ongoing network support‡
- Microsoft 365 management
- Managed domain & DNS hosting
- WordPress web hosting & SSL†
- Hardware procurement & setup
- Hands-on hours every month^
- Microsoft 365 security
- Microsoft 365 backup
Enterprise
Larger organisations
All staff computers
8 hands-on hours per month
- Unlimited remote support*
- Endpoint protection & threat detection
- Proactive monitoring & maintenance
- Ongoing network support‡
- Microsoft 365 management
- Managed domain & DNS hosting
- WordPress web hosting & SSL†
- Hardware procurement & setup
- Hands-on hours every month^
- Microsoft 365 security
- Microsoft 365 backup
Growth and above also include
Microsoft 365 security
Email scanning for phishing and malware, monitoring for suspicious logins and compromised accounts, dangerous-website blocking and encrypted email.
Microsoft 365 backup
Your email, OneDrive, SharePoint and Teams, backed up automatically.
Core covers up to 15 computers (PCs and Macs); Growth and above cover every staff member’s computers. Phones and tablets aren’t counted — company phones and tablets are managed with the Mobile Device Management add-on. Extra or shared computers and servers are add-ons.
* Unlimited remote support within fair use, 9am–5pm Monday to Friday (Melbourne time), excluding Victorian public holidays.
^ Hands-on hours are delivered on-site where you are within 20km of our Tullamarine office, or as remote project time (setups, migrations, upgrades) if you are further away. Elsewhere in Victoria we can still attend on-site, with travel at $1.20 per kilometre each way for the distance beyond 20km. We don’t provide on-site support interstate. Unused hours don’t roll over. Additional hours $170/hour, with a one-hour minimum, then billed in 15-minute increments.
† Hosting covers one WordPress website for a service-based business (eCommerce isn’t supported), with 2GB of storage included. Extra storage is $5 per GB per month.
‡ Network support needs a managed network controller with remote access on site. If your site doesn’t have one, we quote it during your free IT risk review.
Add-ons
All prices include GST, per month.
| Add-on | Description | Price |
|---|---|---|
| Microsoft 365 Security Core plans: the same protection Growth and above include | Core plans: the same protection Growth and above include | $12 / staff |
| Microsoft 365 Backup Core plans: email, OneDrive, SharePoint & Teams | Core plans: email, OneDrive, SharePoint & Teams | $8 / mailbox |
| 24/7 Security Monitoring Security operations team watching and responding around the clock | Security operations team watching and responding around the clock | $12 / staff |
| Additional Staff For teams beyond their plan's staff limit | For teams beyond their plan's staff limit | $55 / staff |
| Additional Computers Extra computers on Core, or shared PCs such as reception or warehouse machines on any plan | Extra computers on Core, or shared PCs such as reception or warehouse machines on any plan | $40 / computer |
| Mobile Device Management Secure, track and remotely wipe company phones and tablets | Secure, track and remotely wipe company phones and tablets | $8 / device |
| Servers & Server Backup Every server is different, so we quote to suit your setup | Every server is different, so we quote to suit your setup | Quoted |
Projects and extra hands-on time are $170/hour, with a one-hour minimum, then billed in 15-minute increments. Planned after-hours work such as migrations is $255/hour, scheduled so your team isn’t disrupted.
What to expect when you call
No lock-in contract means we keep your business by performing. Here is exactly what that looks like.
During business hours: 9am–5pm Mon–Fri (Melbourne time)
| Severity | What it means | Response |
|---|---|---|
| Critical Your business can't operate: internet, email or a key system down for everyone | Your business can't operate: internet, email or a key system down for everyone | Within 45 minutes |
| High A person or important system can't work | A person or important system can't work | Within 2 business hours |
| Normal Something isn't working properly, but work can continue | Something isn't working properly, but work can continue | Same business day |
| Low Requests, changes and questions | Requests, changes and questions | Next business day |
Response means a technician is actively working on your issue, not an automated acknowledgement.
No surprises
The things most businesses ask before switching IT providers — answered before you have to ask.
Getting started
We book your onboarding, typically within 5 business days of sign-up, with no onboarding fee. We deal with your previous provider directly, including passwords, access and handover, so you don’t have to. You’re supported from day one, even while onboarding is underway.
A whole team, not one person
You’re never stuck waiting for “your” tech to be free. Your setup is documented, so whichever of our in-house technicians picks up your request already knows your business. You get the fastest available person, not the only one who knows you.
Why no 24/7 helpdesk?
Many providers offer “24/7 support” by routing after-hours calls to offshore or outsourced helpdesks. We don’t. No outsourced or offshore technicians ever work on your systems. Our automated monitoring and endpoint security run 24/7 on every plan, and our after-hours assistant logs and triages your request so we’re on it first thing the next business day. If you want a security operations team actively watching and responding around the clock, that is the 24/7 Security Monitoring add-on.
Why our AI assistant answers first
Our AI assistant doesn’t fix anything. It triages. It takes your details and flags how urgent the problem is, so our technicians can jump straight onto critical issues instead of stopping to answer every call. When it’s your business that’s down, you get their full attention.
Straightforward costs
Billed monthly in advance, with 30 days’ notice to cancel. Projects and extra hands-on time are $170/hour, with a one-hour minimum, then billed in 15-minute increments. Planned after-hours work such as migrations is $255/hour, scheduled so your team isn’t disrupted. All prices include GST.
And if you ever leave
We hand over all your passwords and documentation, every time. No lock-in means no hostage situations either.
Pricing questions
What's not included in the plans?
Plans cover our support and management. The cost of Microsoft 365 licences, software subscriptions and the hardware itself is separate: we source and set it up, you own it. Extra or shared computers are $40 each per month, company phones and tablets are $8 each with Mobile Device Management, servers are quoted to suit, and projects beyond your hands-on hours are $170 per hour.
Are we backed up?
On Growth and above, yes: your email, OneDrive, SharePoint and Teams are backed up automatically. On Core, Microsoft 365 backup is an $8-per-mailbox add-on. Our free IT risk review checks what backup you have now.
What if we grow past our plan?
No need to jump straight to the next tier. Extra staff can be added for $55 each per month, and we'll let you know when moving up a tier works out better value.
Will the price go up?
We only change prices with advance notice. And with no lock-in contract, you're never stuck paying for something you don't think is worth it.
Do you look after servers?
Yes. Every server is different, so we quote management and backup to suit your setup. Backup options range from simple local or cloud backup, to files-only or Hyper-V protection, through to full business continuity solutions that can get you running again within hours if a server fails.
Do you have a minimum term support contract?
No, we don't have lock-in contracts. Billing is monthly in advance with 30 days' notice to cancel.
Not sure which plan is right for you?
Let’s walk through your business needs and recommend the right membership. Book a free IT risk review and we’ll tailor a plan to your team.
Prefer to just talk it through?
Call 1300 711 841 and speak to someone local who can tell you which plan fits, or book the free IT risk review above and keep the findings either way.