The Melbourne IT Company for Small Business
Stop IT Problems From Disrupting Your Business
If constant IT issues, slow systems, or unreliable support are disrupting your business, Tech Seek gives you direct access to responsive local technicians — without lock-in contracts.
Supporting Melbourne Small Business Since 2006
Prefer to talk? Call 1300 711 841, Mon–Fri 9am–5pm.
What Melbourne Businesses Say
Rated 5.0 across 224 Google reviews.
Tech Seek in the Media
Fil Strati on cyber security and small-business technology, in the Australian business press.
What Makes Us Different
In-House Staff
Our techs are employed in-house and full-time, to keep your company data and passwords in safe hands.
In-Person Support
We come out to you. There's no need to wait on the phone or for an email response if it's urgent.
Unlimited Support
Keep your staff online with unlimited remote support during business hours.
No Lock-In Contracts
No on-boarding fees and no long-term contracts.
SMB1001 Gold Certified
Your IT provider should take its own cybersecurity as seriously as it takes yours.
Tech Seek has achieved SMB1001 Gold certification, an Australian cybersecurity standard developed specifically for small and medium businesses.
The certification demonstrates that we have implemented a comprehensive set of cybersecurity controls within our own organisation across areas including endpoint and email security, access control, data protection, backup and recovery, security policies, staff awareness and incident response.
For our clients, it's another level of assurance that the company trusted to manage and protect their IT environment is also committed to maintaining strong cybersecurity practices internally.
We practise the security standards we recommend to our clients.
SMB1001 Gold (Level 3) certified by CyberCert. SMB1001 is an Australian cyber security standard for small and medium businesses, published by Dynamic Standards International.
Small Business IT Services in Melbourne
Small Business IT Support
Restore peace of mind with a local in-house team of techs you can rely on.
Learn moreMicrosoft 365 & Google Workspace Migration
Take advantage of worry-free migration by working with Tech Seek's migration team.
Learn moreCyber Security Services
Protect every device with Bitdefender and layered security against modern threats.
Learn moreData Backup and Recovery
Reliable backup and quick recovery when the unexpected happens.
Learn moreNetwork Setup & Troubleshooting
Wi-Fi, routers, and hardware set up properly for smooth day-to-day operations.
Learn moreMicrosoft 365 Support
Setup, migration, and management to keep your files and emails safe and accessible.
Learn moreVoIP Phone Solutions
Clear, dependable phone systems ready for office or remote work.
Learn moreManaged IT Services
Fast help and proactive monitoring to keep your staff working without interruption.
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We Know What Happens When IT Fails You
When systems freeze, files vanish, or emails stop syncing — everything grinds to a halt. You lose time, productivity, and sometimes clients.
We built Tech Seek to stop that from happening in the first place — keeping your business secure, responsive, and worry-free.
Speak To Our TeamTotal Care Membership
From as little as $545 per month, inc. GST, you get our whole in-house team rather than one assigned technician — whoever is free already knows your business, because your setup is documented. They work through any IT-related issues and help you manage the technology systems needed to support changing business demands.
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Discover Our Audit Process
1 We come out to your office to conduct an IT audit where we assess the following:
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- Number of staff we'd need to support
- Number of PCs, laptops and tablets
- Primary software and subscriptions in use
- Web hosting and email service providers
- Internet security and password management
- Phone and internet service providers
- Cloud storage and backup providers
2 We then make recommendations based on the information we collect, which can include:
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- Consolidation of software subscriptions and licensing to reduce costs
- Assessing whether you have adequate internet security and password management
- Assessing whether network drives and cloud storage folders are shared with the right people
- Ensuring you can access your domain and web hosting so services stay renewed and relevant
- Implementing a backup solution you can monitor, covering the folders and files you can't live without
3 After applying for our support membership, we initiate the onboarding process, which includes:
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- Obtaining your administrator login credentials for your servers
- Obtaining your Office 365 Global Admin or Google Workspace Super Admin account to add and manage users
- Logging into your cloud storage services to document and verify user access
- Recording your photocopier and printer IP addresses and admin login credentials
- Verifying login credentials for your modem, router and wireless access points
- Helping you transfer domain name, hosting and email management if you wish to move providers
Proactive, Local IT Support Made for Small Teams
If your business operates across Melbourne metro with between three and fifty staff, we can assess your business and identify the most cost-effective and productive technology solutions for driving positive business outcomes.
Located further out or interstate? Reach out to book a Teams meeting to assess your IT needs.
Book Your Free Audit
What to expect when you call
No lock-in contract means we keep your business by performing. Here is exactly what that looks like.
During business hours: 9am–5pm Mon–Fri (Melbourne time)
| Severity | What it means | Response |
|---|---|---|
| Critical Your business can't operate: internet, email or a key system down for everyone | Your business can't operate: internet, email or a key system down for everyone | Within 45 minutes |
| High A person or important system can't work | A person or important system can't work | Within 2 business hours |
| Normal Something isn't working properly, but work can continue | Something isn't working properly, but work can continue | Same business day |
| Low Requests, changes and questions | Requests, changes and questions | Next business day |
Response means a technician is actively working on your issue, not an automated acknowledgement.
FAQs
How long have you been in business for?
Tech Seek has been running since 2006 — 20+ years supporting Melbourne small businesses with local, in-house IT support. We look after more than 200 businesses.
What hours are you available?
We're open from 9AM to 5PM Monday to Friday (Melbourne time), excluding Victorian public holidays. Our monitoring and endpoint security run 24/7, and our after-hours assistant logs and triages your request so we're on it first thing the next business day.
You're a small team. What if you get busy or someone leaves?
We've been doing this since 2006. Your setup is documented and shared across our whole in-house team, so no single person holds the keys to your business. And if you ever leave us, you get all your passwords and documentation.
What's not included in the plans?
Plans cover our support and management. The cost of Microsoft 365 licences, software subscriptions and the hardware itself is separate: we source and set it up, you own it. Extra or shared computers are $40 each per month, company phones and tablets are $8 each with Mobile Device Management, servers are quoted to suit, and projects beyond your hands-on hours are $170 per hour.
Are we backed up?
On Growth and above, yes: your email, OneDrive, SharePoint and Teams are backed up automatically. On Core, Microsoft 365 backup is an $8-per-mailbox add-on. Our free IT risk review checks what backup you have now.
What happens if we get hacked?
We treat it as critical and move fast to contain it. For a compromised Microsoft 365 account, for example, we reset passwords, sign out every active session and check for suspicious mailbox rules or email forwarding, all included in your unlimited support. We don't do forensic investigations: if you make a claim, your cyber insurer normally arranges those. Depending on your industry, you may also need to report the breach.
What if we grow past our plan?
No need to jump straight to the next tier. Extra staff can be added for $55 each per month, and we'll let you know when moving up a tier works out better value.
Will the price go up?
We only change prices with advance notice. And with no lock-in contract, you're never stuck paying for something you don't think is worth it.
Are you insured?
Yes. We hold both professional indemnity and cyber insurance.
Do you look after servers?
Yes. Every server is different, so we quote management and backup to suit your setup. Backup options range from simple local or cloud backup, to files-only or Hyper-V protection, through to full business continuity solutions that can get you running again within hours if a server fails.
Do you support Macs?
Yes. We support both PCs and Macs, along with Microsoft 365 and Google Workspace.
Do you have a minimum term support contract?
No, we don't have lock-in contracts. Billing is monthly in advance with 30 days' notice to cancel.
Are your techs sub contracted or offshore?
No, all of our techs are employed in-house. No outsourced or offshore technicians ever work on your systems.
What areas do you service?
We're based in Tullamarine, Melbourne, and we support businesses across Victoria, New South Wales, the ACT, Queensland and South Australia. On-site attendance is included within 20km of our Tullamarine office, and elsewhere in Victoria we can still attend, with travel at $1.20 per kilometre each way for the distance past 20km. We don't provide on-site support interstate: interstate clients are supported remotely by the same in-house team, with the same monitoring and security, and their plan's hands-on hours are delivered as remote project time.
No surprises
The things most businesses ask before switching IT providers — answered before you have to ask.
Getting started
We book your onboarding, typically within 5 business days of sign-up, with no onboarding fee. We deal with your previous provider directly, including passwords, access and handover, so you don’t have to. You’re supported from day one, even while onboarding is underway.
A whole team, not one person
You’re never stuck waiting for “your” tech to be free. Your setup is documented, so whichever of our in-house technicians picks up your request already knows your business. You get the fastest available person, not the only one who knows you.
Why no 24/7 helpdesk?
Many providers offer “24/7 support” by routing after-hours calls to offshore or outsourced helpdesks. We don’t. No outsourced or offshore technicians ever work on your systems. Our automated monitoring and endpoint security run 24/7 on every plan, and our after-hours assistant logs and triages your request so we’re on it first thing the next business day. If you want a security operations team actively watching and responding around the clock, that is the 24/7 Security Monitoring add-on.
Why our AI assistant answers first
Our AI assistant doesn’t fix anything. It triages. It takes your details and flags how urgent the problem is, so our technicians can jump straight onto critical issues instead of stopping to answer every call. When it’s your business that’s down, you get their full attention.
Straightforward costs
Billed monthly in advance, with 30 days’ notice to cancel. Projects and extra hands-on time are $170/hour, with a one-hour minimum, then billed in 15-minute increments. Planned after-hours work such as migrations is $255/hour, scheduled so your team isn’t disrupted. All prices include GST.
And if you ever leave
We hand over all your passwords and documentation, every time. No lock-in means no hostage situations either.
Hear From Our Clients
Melbourne businesses share what it’s like working with the Tech Seek team.
