VoIP Business Phone Solutions Melbourne
Give your team crystal-clear calls, seamless remote connectivity, and lower phone bills with a modern VoIP business phone system, set up and supported by Tech Seek's Melbourne-based team.
Crystal-Clear Call Quality
Our VoIP phone systems deliver clear, reliable call quality for every conversation with clients and colleagues, backed by carriage partners we've tested and trust.
Work From Anywhere
Staff can make and receive calls on your office number from a softphone app, wifi, or their mobile's 4G/5G connection - wherever they're working.
Lower Phone Costs
Unlimited calls to Australian landlines and mobiles (fair use applies) with either Teams Calling or 3CX. Compare the prices for your team size further down the page.
No Lock-In Contracts
Scale the number of SIP lines up or down as your business changes, with no lock-in contracts and just 30 days' notice (3CX licence paid yearly).
Modern VoIP Phone Systems for Melbourne Small Businesses
Tech Seek is your trusted provider of advanced VoIP phone solutions, tailored to the communication needs of small businesses in Melbourne. Our feature-rich, cost-effective VoIP systems are designed to enhance collaboration, productivity, and customer interactions.
Our experienced team handles every technical detail, from system setup to user configuration, making the move to VoIP smooth and minimising disruption to your business operations.
We work with Australian-owned carriers with Sydney and Melbourne data centres and real phone support, compatible with both 3CX and Teams, rather than overseas carriers where issues have to be logged as a ticket and can delay a fix to your phone lines.
Experience the future of business communication with a VoIP phone solution built around how your Melbourne business actually works.
Stay Connected With Remote and Hybrid Teams
As more businesses have staff working remotely, VoIP has become essential. Without it, a staff member working from home has to call clients from their personal mobile, and a client ringing your main line has no way to be transferred to someone working offsite.
A VoIP solution connects every staff member to your phone system, wherever they're working.
- Staff can call clients from their mobile using the 3CX or Teams app, showing your office number instead of their own
- Reception can transfer any call through to a remote staff member
- Staff can call one another by simply selecting a colleague's extension
- All they need is wifi, or their existing mobile plan's 4G/5G connection
Smarter Call Routing With IVR and Softphones
To make things even more efficient, an IVR can be set up.
Route Calls Automatically With an IVR
An IVR is what you hear when you call a company and are prompted to “press 1 for accounts, press 2 for sales, press 3 to speak to HR”, for example. We program these options from our end to route directly to a specific extension or staff member.
So rather than leaving a message with reception to speak to “Carol in Accounts”, you press 1 and Carol’s phone rings straight away. Carol can even set up voicemail-to-email, so any message left on her extension is emailed directly to her — nothing gets missed.
Do I Need to Buy a Handset for Each Person?
Definitely not — staff just need an extension, not a physical handset. Most use a softphone: an app installed on their iPhone or Android (the same one we use), which lets them dial out and receive calls tied to the company from any device, anywhere.
Want a desk phone instead of an app? We'll quote you on a model - but many of our clients are happy using the softphone app or the web browser app on their PC or Mac.
Business phones:
Teams Calling vs 3CX
Both give you unlimited calls to Australian landlines and mobiles (fair use applies), keep your existing numbers, and are set up and supported by our Melbourne team. Here's what each costs for a team like yours.
What you'd pay
Prices include GST.
5 staff
Teams Calling
$274/month
3CX
$234/month
+ $660/year licence (about $289/month)
3 lines: 3 calls at once
About the same either way: choose on features.
10 staff
Teams Calling
$548/month
3CX
$389/month
+ $660/year licence (about $444/month)
5 lines: 5 calls at once
3CX saves about $1,250 a year.
25 staff
Teams Calling
$1,370/month
3CX
$814/month
+ $1,320/year licence (about $924/month)
10 lines: 10 calls at once
3CX saves about $5,350 a year.
How many lines do you need?
With Teams Calling there are no lines to plan. On 3CX, each line carries one call at a time. Think about your busiest moment: how many of your team are on the phone at once? That's how many lines you need.
Most offices need about one line for every two to three staff; busy reception, sales or service teams need more. If callers start getting a busy signal, add lines at $55/month each.
Cost per year
- Teams Calling
- 3CX
- 5 staff
- Teams Calling: $3,2883CX: $3,468
- 10 staff
- Teams Calling: $6,5763CX: $5,328
- 25 staff
- Teams Calling: $16,4403CX: $11,088
How they compare
- Where you take calls
- Teams CallingThe Teams app3CX3CX app on desktop, mobile and web
- Calls at the same time
- Teams CallingNo limit: every user can be on a call3CXOne per line; add lines at $55/month each
- Auto attendant and call queues
- Teams CallingYes3CXYes
- Automatic call recording
- Teams CallingAdd-on (manual recording built in)3CXIncluded, 30 days kept
- Wallboards and queue reports
- Teams CallingBasic3CXYes
- CRM integration
- Teams CallingLimited3CXYes, with many popular CRMs
- AI transcription and summaries
- Teams CallingWith Microsoft Copilot (extra)3CXWith the 3CX AI upgrade (plus OpenAI usage)
- How you pay
- Teams CallingPer user, monthly3CXMonthly, plus a yearly 3CX licence
Which one suits you?
Choose Teams Calling if…
your team already works in Microsoft Teams all day and wants calls in the same app as chat and meetings.
Choose 3CX if…
you want the lowest cost per person, a busy reception or call queues, call recording, or CRM integration.
Included with both
- We move your existing numbers across (porting fees passed on at cost)
- We set up your call flow, queues and users
- Support from our Melbourne team, 9am–5pm weekdays
- No lock-in contract on our service
Want a quote for your office?
Call us on 1300 711 841 or send us a message, and we'll work out which system fits and what it'll cost.
Examples: 5 staff on 3CX Starter with 3 lines; 10 staff on 3CX Standard with 5 lines; 25 staff on 3CX Plus with 10 lines. Yearly totals include the 3CX licence. Teams prices include the Microsoft Teams Phone licence. Teams Calling users also need a Microsoft 365 licence that includes Teams. Excludes handsets, add-ons, calls to 13/1300 numbers and overseas calls. Phone numbers are $2.20 a month each, or $16.50 for a 1300 number and $22 for an 1800 number. Incoming call charges on 1300 and 1800 numbers aren't included and are charged quarterly in arrears. Fair use applies. The 3CX licence is paid yearly in advance and isn't refundable mid-year. VoIP calls, including 000, won't work during a power or internet outage.
What Makes Us Different
In-House Staff
Our techs are employed in-house and full-time, keeping your company data and passwords in safe hands.
In-Person Support
With a Total Care Membership, we come out to you - no waiting on the phone or for an email response when something's urgent.
Unlimited Support
With a Total Care Membership, keep your staff online with unlimited remote support during business hours.
No Lock-In Contracts
No on-boarding fees and no long-term contracts - increase or decrease your SIP lines with just 30 days' notice.
VoIP Phone Solutions Through Our Total Care Membership
Add your VoIP phone system to your Total Care Membership and pay for everything on one monthly invoice.
Ideal for businesses that want dependable IT and communications without unpredictable costs.
Ready to sort out your IT?
Book a free IT risk review — no obligation, and we reply within 1 business day. Systems down? Critical issues get a response within 45 minutes during business hours.
Frequently Asked Questions
What is VoIP and how is it different from a traditional phone line?
VoIP (Voice over IP) sends calls over your internet connection instead of a physical phone line. It lets staff work from anywhere, connects remote workers to your main office number, and typically costs less than traditional landlines while offering more features. Because calls run over the internet, they (including 000 calls) won't work during a power or internet outage, so keep a mobile handy as a backup.
Do I need to buy handsets for every staff member?
No. Each staff member just needs an extension. Most use an app on their iPhone or Android to make and receive calls: the 3CX app, or the Teams app if you choose Teams Calling. Desk phones are optional and can be quoted separately if you'd prefer them.
How much does a VoIP phone system cost?
It depends on how many staff you have and which system suits you. Both Teams Calling and 3CX include unlimited calls to Australian landlines and mobiles (fair use applies). For example, for 10 staff, Teams Calling is $548 a month, and 3CX is $389 a month plus a $660 yearly licence (about $444 a month), including GST. The comparison on this page shows prices for 5, 10 and 25 staff.
Can remote or hybrid staff use the VoIP system?
Yes. Remote staff connect through the 3CX or Teams app over wifi or their mobile's 4G/5G, so calls show your office number, reception can transfer calls to them, and colleagues can reach them by extension, just as if they were in the office.
Hear From Our Clients
Melbourne businesses share what it’s like working with the Tech Seek team.
Looking for VoIP Phone Solutions in Melbourne?
Speak with our team to see how a VoIP phone system can improve call quality, connect your remote staff, and lower your monthly phone costs.