# Tech Seek — Small Business IT Support (Melbourne)

> Tech Seek is a Melbourne-based managed IT services provider (MSP) supporting small
> and medium businesses since 2006. Local, in-house technicians deliver responsive
> on-site and remote IT support with no lock-in contracts. Rated 5.0 across 220+ Google
> reviews. Supports 200+ businesses. Based in Tullamarine VIC. Supports businesses Australia-wide,
> 9am-5pm Monday to Friday (Melbourne time). On-site attendance is INCLUDED within 20km of the
> Tullamarine office and charged per kilometre for the distance beyond that within Victoria; there is no on-site
> support interstate, where clients are supported remotely by the same in-house team. Phone 1300 711 841.

## Services
- [IT Support Melbourne](https://techseek.com.au/it-support-melbourne/): Fast, local IT support for Melbourne small businesses — published monthly pricing inc. GST, no lock-in contracts.
- [Managed IT Services Melbourne](https://techseek.com.au/managed-it-services-melbourne/): Proactive monitoring, helpdesk, security and maintenance under a predictable monthly plan.
- [Managed IT Support Melbourne](https://techseek.com.au/managed-it-support-melbourne/): Proactive monitoring, unlimited remote support and endpoint security from $545 per month inc. GST.
- [Outsourced IT Support Melbourne](https://techseek.com.au/outsourced-it-support-melbourne/): An in-house Australian team as your outsourced IT department — no offshore helpdesk.
- [Managed IT Services Pricing Melbourne](https://techseek.com.au/managed-it-services-pricing-melbourne/): Real published plan prices from $545 per month inc. GST and how to compare MSP quotes.
- [Business IT Support Melbourne](https://techseek.com.au/business-it-support-melbourne/): Responsive on-site and remote support for growing teams.
- [Small Business IT Support](https://techseek.com.au/services/small-business-it-support-melbourne/): Local in-house support for small and medium businesses, up to 100 staff.
- [Cyber Security Services](https://techseek.com.au/cyber-security-services/): Firewalls, endpoint protection, email security, backups and staff training.
- [Microsoft 365 Support](https://techseek.com.au/microsoft-365-support/): Setup, security hardening and ongoing management.
- [Microsoft 365 & Google Workspace Migration](https://techseek.com.au/services/office-365-migration/): Worry-free migration with no lost email.
- [Data Backup & Recovery](https://techseek.com.au/services/data-backup-recovery/): Monitored backups and fast disaster recovery.
- [Network Setup & Troubleshooting](https://techseek.com.au/network-setup-troubleshooting/): Reliable Wi-Fi, routers and secure networks.
- [Network Support Melbourne](https://techseek.com.au/network-support-melbourne/): Ongoing monitored network support — business Wi-Fi, failover and one team responsible.
- [VoIP Phone Solutions](https://techseek.com.au/services/voip-phone-solutions/): Clear, flexible business phone systems.

## Industries
Law firms, real estate agencies, early childhood education centres, NDIS & disability
support providers, accounting firms, dental clinics, medical clinics, construction &
trades, manufacturing & engineering, financial planners.

## Key pages
- [Plans / Total Care Membership](https://techseek.com.au/plans/): Published plan prices, add-ons, response times and what to expect.
- [Reviews](https://techseek.com.au/reviews/): 5.0 stars across 220+ Google reviews.
- [Service Areas](https://techseek.com.au/service-areas/): Australia-wide remote support (9am-5pm Mon-Fri, Melbourne time), the 20km on-site radius, and 27+ Melbourne suburbs grouped by area.
- [Guides](https://techseek.com.au/guides/): Plain-English buyer guides on managed IT, IT support pricing and cyber security.
- [Contact](https://techseek.com.au/contact-us/): 1300 711 841
- [Book a Free IT Risk Review](https://techseek.com.au/appointment/): Free, no-obligation IT assessment; response within one business day.

## Plans & pricing
All prices INCLUDE GST, per month. Core is sized on staff AND computers (up to 10 staff, up to 15 computers);
Growth and above cover every staff member's computers. Phones and tablets are NOT counted and are managed with
the $8-per-device Mobile Device Management add-on.
- Core — $545, up to 10 staff, 1 hands-on hour/month. Microsoft 365 security and backup are add-ons.
- Growth — $1,295, up to 25 staff, 2 hands-on hours/month. Microsoft 365 security and backup included.
- Business — $2,495, up to 50 staff, 4 hands-on hours/month. Microsoft 365 security and backup included.
- Enterprise — $4,995, up to 100 staff, 8 hands-on hours/month. Microsoft 365 security and backup included.
- Every plan includes: unlimited remote support (fair use, business hours), endpoint protection
  and threat detection, proactive monitoring and maintenance, Microsoft 365 management, managed
  domain and DNS hosting, WordPress web hosting and SSL (one WordPress website for a service business, not
  eCommerce, 2GB storage, extra storage $5 per GB per month), hardware procurement and setup.
- Add-ons (per month, inc. GST): Microsoft 365 Security $12/staff · Microsoft 365 Backup $8/mailbox ·
  24/7 Security Monitoring $12/staff · Additional Staff $55/staff · Additional Computers $40/computer ·
  Mobile Device Management $8/device ·
  Servers & server backup quoted to suit.
- Hourly: projects and extra hands-on time $170/hour (one-hour minimum, then 15-minute increments); planned
  after-hours work $255/hour.
- Billing is monthly in advance with 30 days' notice to cancel. No lock-in contract, no onboarding fee.
- Not included: Microsoft 365 licences, software subscriptions and hardware. Tech Seek sources and
  sets these up; the client owns them.
- Hands-on hours are delivered on-site where the client is within 20km of the Tullamarine office, or as remote
  project time (setups, migrations, upgrades) further away. Elsewhere in Victoria on-site is still available, with
  travel at $1.20 per kilometre each way for the distance beyond 20km. No on-site support interstate: interstate
  clients' hands-on hours are remote project time. Unused hours do NOT roll over.

## Response times
During business hours (9am–5pm Mon–Fri, Melbourne time). "Response" means a technician is actively
working on the issue, not an automated acknowledgement.
- Critical — business can't operate (internet, email or a key system down for everyone): within 45 minutes
- High — a person or important system can't work: within 2 business hours
- Normal — something isn't working properly but work can continue: same business day
- Low — requests, changes and questions: next business day
The 45-minute figure applies to a Critical/Severity-1 systems-down event. It is a response
target — when a technician starts on the issue — not a resolution time, and not a blanket SLA.

## What to expect
- Onboarding is typically booked within 5 business days of sign-up, with no onboarding fee. Tech Seek
  deals with the previous provider directly, including passwords, access and handover.
- Work is shared across the whole in-house team against documented setups — not a single assigned tech.
- There is deliberately NO 24/7 helpdesk. Tech Seek does not route after-hours calls to offshore or
  outsourced helpdesks; no outsourced or offshore technicians ever work on client systems. Monitoring
  and endpoint security run 24/7, and an after-hours assistant logs and triages for the next business day.
- An AI assistant answers calls first. It triages only — it takes details and flags urgency so
  technicians can go straight to critical issues. It does not fix anything, and it is not a service
  Tech Seek sells.
- On exit, Tech Seek hands over all passwords and documentation.
- Insurance: Tech Seek holds both professional indemnity and cyber insurance.

## Links & profiles
- Google Business Profile / Maps (5.0★, 220+ reviews): https://www.google.com/maps/search/?api=1&query=Tech+Seek&query_place_id=ChIJlWWUPvZc1moRvje7FPbC0SQ
- LinkedIn: https://www.linkedin.com/company/42351156/
- Facebook: https://facebook.com/techseek · Instagram: https://instagram.com/techseekau · YouTube: https://youtube.com/techseekau · X/Twitter: https://twitter.com/tech_seek

## Certification
- SMB1001 Gold (Level 3), certified by CyberCert. SMB1001 is an Australian cyber
  security standard for small and medium businesses, published by Dynamic Standards
  International. Gold is the third of five tiers (Bronze, Silver, Gold, Platinum,
  Diamond) and is attested by a company director rather than independently audited.
- What it covers, in Tech Seek's own organisation: endpoint and email security,
  access control, data protection, backup and recovery, security policies, staff
  awareness, and incident response.
- Why it is on this site: Tech Seek is an IT provider, so the certification is
  evidence that it applies to itself the security controls it sells to clients —
  not a client-facing service or a product Tech Seek resells.

## Insights (guides)
- [IT Insights](https://techseek.com.au/it-insights/): Plain-English guides on managed IT, cyber security, backup and cloud for Melbourne small businesses.
- [Cyber Security for Small Business](https://techseek.com.au/cyber-security-for-small-business/): Why small Melbourne businesses are targeted, and how to protect yourself.
- [The Essential Eight Explained](https://techseek.com.au/essential-eight-small-business/): A plain-English guide to the ACSC Essential Eight for small businesses.
- [Managed IT Services: How to Choose a Provider](https://techseek.com.au/managed-it-services-buyers-guide/): What to look for and the red flags to avoid.
- [IT Disaster Recovery for Australian Businesses](https://techseek.com.au/it-disaster-recovery/): Building a recovery plan before you need it.
- [What Is an MSP?](https://techseek.com.au/what-is-an-msp/): What a managed service provider does and whether your business needs one.
- [What Are Managed IT Services?](https://techseek.com.au/guides/what-are-managed-it-services/): What is included, how it differs from break-fix, and what it costs.
- [Managed IT vs In-House IT](https://techseek.com.au/guides/managed-it-vs-in-house-it/): The real cost of an internal hire versus a managed provider.
- [How to Choose an MSP in Melbourne](https://techseek.com.au/guides/how-to-choose-an-msp-melbourne/): The questions to ask, contract terms that matter, and warning signs.
- [What Do IT Services Include?](https://techseek.com.au/guides/what-do-it-services-include/): The complete plain-English inventory of what IT services cover, and what is excluded.
- [How Much Does IT Support Cost in Australia?](https://techseek.com.au/guides/how-much-does-it-support-cost-australia/): Real hourly, per-user and capped-plan costs, and a budget by business size.

## Facts
- Founded: 2006 · Hours: Mon–Fri 9AM–5PM (Melbourne time), excluding Victorian public holidays · 200+ businesses supported · Plans size to 100 staff
- Critical (systems-down) issues receive a response within 45 minutes during business hours; lower-severity requests are triaged behind them
- Address: 10/7-9 Mallett Rd, Tullamarine VIC 3043 · Postal: PO Box 858, Moonee Ponds VIC 3039
- Supports both PC and Mac · In-house (not offshore/subcontracted) technicians · No lock-in contracts
- Certification: SMB1001 Gold (Level 3), issued by CyberCert — an Australian cyber security standard for SMBs