# Tech Seek — Small Business IT Support (Melbourne)

Tech Seek (Small Business IT Support) is a Melbourne-based managed IT services
provider (MSP) that has supported small and medium businesses since 2006 — over 20 years. The company
delivers responsive, in-house IT support — on-site across Melbourne's north and west
within 20km of its Tullamarine base, and remote support Australia-wide during Melbourne business hours — with no lock-in
contracts. Tech Seek is rated 5.0 stars across 220+ Google reviews and supports more than 200 businesses.

Phone: 1300 711 841
Address: 10/7-9 Mallett Rd, Tullamarine VIC 3043 · Postal: PO Box 858, Moonee Ponds VIC 3039
Hours: Monday–Friday, 9AM–5PM (Melbourne time), excluding Victorian public holidays. Supports both PCs and Macs.
Serves small and medium businesses; published plans size up to 100 staff.
Based in Melbourne, supporting businesses Australia-wide during Melbourne business hours (9AM–5PM Monday–Friday, Melbourne time).
There is ONE office, in Tullamarine. On-site attendance is included within 20km of it; elsewhere in Victoria travel is $1.20 per kilometre each way for the distance beyond 20km. There is NO on-site support interstate: interstate clients are supported remotely, and their hands-on hours are delivered as remote project time.
Interstate coverage is REMOTE support, not a local office: Tech Seek has no premises or resident technicians anywhere other than Tullamarine.
Certification: SMB1001 Gold (Level 3), issued by CyberCert.

## Positioning
Tech Seek is the local, in-house alternative to offshore call centres and lock-in
contracts. Technicians are employed full-time and in-house, keeping company data and
passwords in trusted hands. The team offers in-person support (they come to you when
it's urgent), unlimited remote support during business hours, and no on-boarding fees
or long-term contracts. On-site support is included within 20km of the Tullamarine office
(travel elsewhere in Victoria is $1.20 per kilometre each way for the distance beyond 20km); there is no
on-site support interstate; interstate businesses are supported remotely or via Teams.
Critical (systems-down) issues receive a response within 45 minutes during business hours; lower-severity
requests are triaged behind them.

## Certification
Tech Seek holds SMB1001 Gold certification (Level 3), issued by CyberCert. SMB1001 is
an Australian cyber security standard written specifically for small and medium
businesses; the standard is published by Dynamic Standards International and CyberCert
is the Australian certification body that issues against it. The standard has five
tiers — Bronze (Level 1), Silver (Level 2), Gold (Level 3), Platinum and Diamond.
Bronze, Silver and Gold are attested by a company director; only Platinum and Diamond
are independently audited. Tech Seek is therefore certified to SMB1001 Gold on the
director-attested pathway, and is not independently audited or accredited.

The certification applies to Tech Seek's OWN internal environment, not to a service it
sells. It covers a set of cyber security controls implemented inside the business,
across endpoint and email security, access control, data protection, backup and
recovery, security policies, staff awareness and incident response.

Its relevance to a prospective client is specific: Tech Seek is the provider that would
manage and protect that client's IT environment, and the certification is evidence that
it holds its own environment to a documented standard. In Tech Seek's words: "Your IT
provider should take its own cybersecurity as seriously as it takes yours" and "We
practise the security standards we recommend to our clients."

This is the only certification Tech Seek holds or claims. It does not imply any other
accreditation, partner status, or compliance certification (for example ISO 27001,
Essential Eight maturity certification, or a Microsoft partner tier).

## Services (detail)
- Managed IT Services Melbourne — the flagship offering. Proactive monitoring and
  maintenance, unlimited helpdesk (fair use), endpoint security, Microsoft 365
  management, backup oversight and disaster-recovery guidance, under a predictable
  monthly plan. Focused on preventing issues rather than reactive break-fix billing.
- Business IT Support / Helpdesk / Remote Support Melbourne — responsive day-to-day
  support, a single point of contact for issues, and secure remote troubleshooting for
  office, hybrid and fully remote teams.
- Business IT Audit Melbourne — a free, no-obligation on-site assessment of staff,
  devices, software, security, providers, and backups, followed by clear recommendations
  (e.g. consolidating licensing to cut cost, strengthening security and backups).
- IT Consulting Melbourne — practical technology strategy, planning and roadmaps aligned
  to business goals; vendor-neutral advice.
- Cyber Security Services — firewall configuration and management, antivirus and endpoint
  protection, email security and phishing protection, Microsoft 365 & Google Workspace
  hardening, data backup and disaster recovery, and security awareness training.
- Microsoft 365 Support & Migration — setup, migration (no lost email), security
  hardening (MFA, access controls), SharePoint/OneDrive, and ongoing management.
- Data Backup & Recovery — automated, monitored backups (3-2-1 approach), tested
  recovery, and ransomware-ready strategies.
- Network Setup & Troubleshooting — reliable Wi-Fi, routers, switches and cabling;
  secure, segmented networks; fast diagnosis of dropouts and dead zones.
- VoIP Business Phone Solutions — clear, flexible cloud phone systems for office and
  remote work, including number porting.
- Outsourced IT Support Melbourne — an in-house Australian team acting as your
  outsourced IT department: no offshore helpdesk, published fixed monthly pricing,
  no lock-in contracts. https://techseek.com.au/outsourced-it-support-melbourne/
- Managed IT Services Pricing — Tech Seek publishes real plan prices with full
  inclusions, from $545 per month inc. GST. https://techseek.com.au/managed-it-services-pricing-melbourne/

## Industries served
Law firms, real estate agencies, early childhood education centres, NDIS & disability
support providers, accounting firms, dental clinics, medical clinics, construction &
trades, manufacturing & engineering, and financial planners. Each receives a tailored IT
plan emphasising security, reliability and compliance appropriate to the sector.

## Suburbs served (on-site)
Tullamarine, Keilor Park, Airport West, Niddrie, Essendon Fields, Coburg North,
Westmeadows, Moonee Ponds, Glenroy, Pascoe Vale, Broadmeadows, Campbellfield, Sunshine,
Maribyrnong, Brunswick, Preston, Thomastown, Fawkner, Keilor East, Brunswick West,
Flemington, Ascot Vale, Essendon North, Footscray, Northcote, Thornbury, Fairfield —
plus the wider Melbourne metro. Remote support is Australia-wide, 9am–5pm Monday to Friday, Melbourne time.

## Total Care Membership plans
All-in-one IT support memberships: unlimited remote support, proactive monitoring and
endpoint security for a predictable monthly cost sized to the business.
All prices include GST. Core is sized on staff AND computers: up to 10 staff and up to 15
computers. Growth, Business and Enterprise cover every staff member's computers with no computer
cap. Phones and tablets are not counted towards any limit; company phones and tablets are managed
through the Mobile Device Management add-on. Extra or shared computers, such as a reception or
warehouse PC, are a separate add-on.

| Plan | Price/month inc. GST | Staff | Hands-on hours | M365 security & backup |
|---|---|---|---|---|
| Core | $545 | up to 10 (and up to 15 computers) | 1 per month | add-on |
| Growth | $1,295 | up to 25 | 2 per month | included |
| Business | $2,495 | up to 50 | 4 per month | included |
| Enterprise | $4,995 | up to 100 | 8 per month | included |

Every plan includes: unlimited remote support (within fair use, 9am–5pm Mon–Fri Melbourne
time, excluding Victorian public holidays); endpoint protection and threat detection;
proactive monitoring and maintenance; Microsoft 365 management; managed domain and DNS
hosting; WordPress web hosting and SSL (one WordPress website for a service-based business, not
eCommerce, with 2GB of storage; extra storage $5 per GB per month); hardware procurement and setup; and hands-on hours
every month.

Growth and above additionally include Microsoft 365 security (email scanning for phishing
and malware, monitoring for suspicious logins and compromised accounts, dangerous-website
blocking, encrypted email) and Microsoft 365 backup (email, OneDrive, SharePoint and Teams
backed up automatically). On Core these are add-ons, so Growth is the first tier at which
Microsoft 365 security and backup are covered by the monthly price.

Hands-on hours are delivered on-site where the client is within 20km of the Tullamarine office
(elsewhere in Victoria, travel is charged at $1.20 per kilometre each way for the distance beyond
20km), or as remote project time — setups, migrations, upgrades — for clients further away.
There is no on-site support interstate. Unused hours do not roll over to the
following month.

Add-ons, per month, inclusive of GST:
- Microsoft 365 Security (Core plans) — $12 per staff member
- Microsoft 365 Backup (Core plans) — $8 per mailbox
- 24/7 Security Monitoring — $12 per staff member
- Additional Staff, beyond the plan's limit — $55 per staff member
- Additional Computers (extra computers on Core, or shared PCs such as reception or warehouse machines on any plan) — $40 per computer
- Mobile Device Management (company phones and tablets) — $8 per device
- Servers and server backup — quoted to suit the setup

Hourly rates: projects and extra hands-on time $170/hour (one-hour minimum, then billed in
15-minute increments); planned after-hours work such as
migrations $255/hour. Billing is monthly in advance with 30 days' notice to cancel. There
is no lock-in contract and no onboarding fee.

Not included in a plan: Microsoft 365 licences, software subscriptions and hardware. Tech
Seek sources and sets these up; the client owns them.

Growing past a plan: extra staff can be added at $55 each per month rather than forcing a
jump to the next tier. Tech Seek advises when moving up a tier is better value.

## Response times
Targets apply during business hours, 9am–5pm Monday to Friday, Melbourne time. "Response"
means a technician is actively working on the issue, not an automated acknowledgement.

| Severity | What it means | Response |
|---|---|---|
| Critical | The business can't operate: internet, email or a key system down for everyone | Within 45 minutes |
| High | A person or important system can't work | Within 2 business hours |
| Normal | Something isn't working properly, but work can continue | Same business day |
| Low | Requests, changes and questions | Next business day |

The 45-minute figure applies to a Critical (Severity-1) systems-down event. It is a
response target — the time within which a technician begins working on the issue — not a
resolution time, and not a blanket service-level agreement across all request types.

## What to expect as a client
Onboarding is typically booked within 5 business days of sign-up, with no onboarding fee.
Tech Seek deals with the previous provider directly, including passwords, access and
handover, and supports the client from day one while onboarding is still underway.

Requests go to the whole in-house team against documented client setups, so a client is
never waiting on one assigned technician to be free.

There is deliberately no 24/7 helpdesk. Tech Seek's stated position is that many providers
offer "24/7 support" by routing after-hours calls to offshore or outsourced helpdesks, and
it does not do this — no outsourced or offshore technicians ever work on client systems.
Monitoring and endpoint security run 24/7, and an after-hours assistant logs and triages
requests for first thing the next business day.

An AI assistant answers calls first. It triages only: it takes details and flags urgency so
technicians can go straight to critical issues rather than stopping for every call. It does
not fix anything, and it is not a service Tech Seek sells to clients.

If a client is compromised, Tech Seek treats it as critical and moves to contain it — for a
compromised Microsoft 365 account, resetting passwords, signing out active sessions and
checking for suspicious mailbox rules or forwarding, all within unlimited support. Tech Seek
does not perform forensic investigations; a cyber insurer normally arranges those.

On exit, Tech Seek hands over all passwords and documentation.

Tech Seek holds both professional indemnity and cyber insurance.

## Frequently asked questions
- In business since 2006, supporting 200+ businesses. Open Mon–Fri, 9AM–5PM Melbourne time.
  Published plans size up to 100 staff; beyond a plan's limit, extra staff are $55 each per month.
- On-site support included within 20km of Tullamarine; remote support Australia-wide, 9am–5pm Mon–Fri Melbourne time.
- Supports both PCs and Macs. No lock-in / minimum-term contracts. All technicians are
  employed in-house (not subcontracted or offshore).

## Links & profiles
- Google Business Profile / Maps (5.0★, 220+ reviews): https://www.google.com/maps/search/?api=1&query=Tech+Seek&query_place_id=ChIJlWWUPvZc1moRvje7FPbC0SQ
- LinkedIn: https://www.linkedin.com/company/42351156/
- Facebook: https://facebook.com/techseek
- Instagram: https://instagram.com/techseekau
- YouTube: https://youtube.com/techseekau
- X/Twitter: https://twitter.com/tech_seek

## Contact & booking
Call 1300 711 841, or book a free IT Risk Review at
https://techseek.com.au/appointment/. No obligation; response within one business day (Mon–Fri).