5 Questions To Ask When Looking For An IT Support Company
April 20, 2021
If you’re looking for a local company in Melbourne to provide IT support, these five questions will help you make the best decision. Ultimately, at the end of the day, you are going to want to choose a company that is affordable, has the staffing to meet your needs, and offers the perfect level of customer support.
1. What Level of IT Support Does Your Company Provide?
You want to work with a technology company that offers the right level of support for your needs. Some IT support companies offer a pay-as-you-go solution, which can be charged hourly or through other means. Over time, this type of service can become expensive. Other types of service include break/fix support and managed service support. These service levels can involve contracts and can also become expensive over time. TechSeek has the simplest IT support package for small businesses. Starting for as little as $149/month, you get access to help that, instead of just troubleshooting your technical support problems, will actively work with you to keep your support up and running smoothly. Any unused hours will be rolled over into your next month of membership.
2. Do I Only Get Help If I Have a Problem?
This is one of the most critical questions to ask a potential IT support company. Many companies only offer troubleshooting and troubleshooting is often tied to a lengthy help desk ticket response system. TechSeek helps your organization keep your system running smoothly so you don’t have to worry about things breaking. In addition, TechSeek will also help you proactively manage your technology. Some of the services that we provide include:
- Network setup: If you are transitioning to a new system or want a review of your existing network, we can help you proactively manage this.
- Migrating to modern email and office platforms: If you are on an old email system, TechSeek will help you migrate to Google Work or Microsoft Office 365.
- Security: We can help protect your organization against viruses, malware, and other security threats.
- Computer Repairs/Upgrades: We can help you manage the hardware that your organization uses to conduct business.
3. How Big Is Your Company?
When choosing an IT support company, you want to make sure that they are local and have the right-sized team to help your business. A one-person organization is going to have a difficult time responding to a query within 24 hours, whereas too large of a company will be faceless and not be able to understand you or your requirements. TechSeek is a small local IT support company dedicated to helping small businesses in Melbourne, but have a large enough organization to provide robust IT support for different types of businesses, ranging from dentists to consultants.
4. Does Your Company Support Hardware As Well?
Even if your computer purchases come from another vendor, it is good to know that your IT support company has got your hardware covered, too. In addition to network support, TechSeek also offers PC/Mac support, especially with upgrades and repairs as needed. This can give your business an extra level of support that most IT companies do not offer.
5. What Type of Rapport Do You Have With Customers?
When you choose a new IT company, you want to work with an organization that will treat you as a partner. Over the years, TechSeek has developed a strong rapport with its customer base. We have established a 5-star reputation on Google by delivering great customer service. Also, many of our customers have been with us for years.